Unified guest experience

Manage operations, staff communication and guest experience to improve guest loyalty and your revenues.

Schedule Demo  Take a Tour

Establish better engagement before, during and post stay!

Improve your TripAdvisor ranking

Instio GEM is one among world's few TripAdvisor Review Collection Partners. Our product enables getting the best in class TripAdvisor integration : your review collection form would be integrated in the questionnaire provided to the guest.

Leverage real-time solutions to offer outstanding guest experience

Instio GEM enables real-time conversations through Email, Chat, SMS, branded apps, social media, Alexa Echo, Google Home and wearables, from the time of booking to check out. Our solution is device and platform agnostic.

Engage with your guest even before they arrive

Automatically send custom branded welcome email/SMS to your guests. Along with the welcome message take opportunity to upsell one of your services or provide upgrade options.

Eliminate guest's wait time in your lobby - mobile check-in

Instio GEM helps your guests to check-in from anywhere at their ease. Collect personal preferrences of the guest to exceed their expectations during stay. Stramline the check-in process for hotel-staff.

Maximize your revenues

Instio GEM help to maximize the revenue by providing automated up-sell and cross-sell offers to customer for the duration of their stay in your property. For registered customers, the system would send pre-arrival and post-stay communications on offers.

Instio uses machine intelligence to understand patterns and trends of customers

Instio GEM has implemented predictive analytics using Machine intelligence, which helps hospitality businesses to enable best in class customer engagement and provde personalized guest experience

Digitize your guest communication

Improve your in-room/during stay engagement. Allow your guests to order your hotel's services and offers on demand. Our intelligent system will automatically assign the requests to the right team for faster actions.

Empower your staff to work in tandem

Instio Service tracker module enables services & operations team to track the customer feedback, complaints, and requests on a real time basis. This module helps in converting customer feedback and requests into actionable items, subsequent task assignments and tracking.

Build a unique guest profile

Helps you build unique guest profile, in real-time. More you know about your guest more bookings you will have. Smart guest profile helps to segment the guests and target the right people to avail your service.

Better ROI on technology

Instio GEM is a SaaS based product - this means no up-front setup cost, no infrastructure cost, no maintenance cost. You can also grow your tech as your business grows. Instio GEM brings in better ROI by removing licensing cost.

Leverage intelligence to offer outstanding guest experience

Modern technologies like big data, AI - machine learning and predictive analytics - are not impactful unless the industry knowledge is implemented to bring tangible value for the customers.

That is what we focus in Instio. Instio GEM address many of these technologies to enable the best-in-class software helping you implement best guest engagement and customer experience. We leverage the latest machine learning and artificial intelligence methods and maintains a smart guest profile and track the guest behavior to offer the best offers. We learn the patterns of your staff and suggest productivity improvements. From the unstructured data, we bring the insights and root causes so that you can improve your operations.

INSTIO Guest Experience Management Platform

Instio engages everyone: your customer, staff and management – to deliver the best results.

Instio provides you a platform to convert your average and angry customers to happy customers by providing 'Wow' experience. Know your guests when they are still in your premises, respond to their needs and it will result much enthusiastic customers. Let your customers bring you more customers!

Request a demo of Instio platform

Learn how Instio can help you understand your customers better. We’ll walk you through Instio CX Platform and show you what’s relevant to your business.


Request My Demo Now!