Instio GEM is one among world's few TripAdvisor Review Collection Partners. Our product enables getting the best in class TripAdvisor integration : your review collection form would be integrated in the questionnaire provided to the guest.
Instio GEM enables real-time conversations through Email, Chat, SMS, branded apps, social media, Alexa Echo, Google Home and wearables, from the time of booking to check out. Our solution is device and platform agnostic.
Automatically send custom branded welcome email/SMS to your guests. Along with the welcome message take opportunity to upsell one of your services or provide upgrade options.
Instio GEM helps your guests to check-in from anywhere at their ease. Collect personal preferrences of the guest to exceed their expectations during stay. Stramline the check-in process for hotel-staff.
Instio GEM help to maximize the revenue by providing automated up-sell and cross-sell offers to customer for the duration of their stay in your property. For registered customers, the system would send pre-arrival and post-stay communications on offers.
Instio GEM has implemented predictive analytics using Machine intelligence, which helps hospitality businesses to enable best in class customer engagement and provde personalized guest experience
Improve your in-room/during stay engagement. Allow your guests to order your hotel's services and offers on demand. Our intelligent system will automatically assign the requests to the right team for faster actions.
Instio Service tracker module enables services & operations team to track the customer feedback, complaints, and requests on a real time basis. This module helps in converting customer feedback and requests into actionable items, subsequent task assignments and tracking.
Helps you build unique guest profile, in real-time. More you know about your guest more bookings you will have. Smart guest profile helps to segment the guests and target the right people to avail your service.
Instio GEM is a SaaS based product - this means no up-front setup cost, no infrastructure cost, no maintenance cost. You can also grow your tech as your business grows. Instio GEM brings in better ROI by removing licensing cost.
Modern technologies like big data, AI - machine learning and predictive analytics - are not impactful
unless the industry knowledge is implemented to bring tangible value for the customers.
That is what we focus in Instio. Instio GEM address many of these technologies to enable the best-in-class
software helping you implement best guest engagement and customer experience.
We leverage the latest machine learning and artificial intelligence methods and maintains
a smart guest profile and track the guest behavior to offer the best offers. We learn the patterns of
your staff and suggest productivity improvements. From the unstructured data, we bring the insights and root causes
so that you can improve your operations.
Instio provides you a platform to convert your average and angry customers to happy customers by providing 'Wow' experience. Know your guests when they are still in your premises, respond to their needs and it will result much enthusiastic customers. Let your customers bring you more customers!