Intelligent features with impressive results

Instio makes it easy to grow your hotel business

Our guest engagement platform is the key to listening and learning from your guests. Through metrics and insights, we help you leverage real-time, direct customer feedback to make your hotel more meaningful to your guests.

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Ask your guests the right question at the right time through the right channel

We help guest-focused hospitality companies to collect real-time guest feedback and analyze the best guest experience. Track your guest experience through Net Promoter Score, be alerted to low rating feedback, take actions realtime and influence your word-of-mouth reach. Collect guest feedback during and post-stay via Tablets, Email, SMS, WiFi or QR Codes using customizable guest questionnaires for each touch point in 20+ languages.

Capture real-time feedback from your guests

Be customer centric, start listening!

Collect feedback from guests automatically from various touch-points - check-in, during stay, check-out or post-checkout.

  • Automated feedback collection using SMS, Email, QR Code
  • Tablet based feedback collection during check-out
  • Measures not to over-reach same guest many times
  • Automated feedback reminders

Collaborate with your employees to solve issues immediately

Solve customer issues in real-time by engaging with employees

A guest feedback can't be neglected and need several departments to work together to solve same. You can record a detailed discussion through the Conversation threads, arranged chronologically to track all notes and replies from your colleagues.

  • Assign tasks to corresponding departments
  • Collaborate internally with other co-workers
  • Everyone can see, act and reply to your guests
  • Each key staff can learn what you do right and what is not working

Actionable Insights

Improve guest's experience before it is too late!

See all of your results 24/7 in our dashboard. Role based dashboard provide info at various levels of your organisation.

  • Instio HOT Alerts for negative reviews
  • Track the root causes for your guest complaints
  • Get daily, monthly reports with summaries
  • Analyze needs, wishes and wants of your guests

Engage with your guests

Let your guests guide your business

Your guests are doing a favour by providing you a feedback. It is now your turn to reciprocate.

  • Respond quickly to customer issues
  • Track the root causes for your guest complaints
  • Get daily, monthly reports with summaries
  • Analyze needs, wishes and wants of your guests

Instio HOTAlerts

Urgent needs to be heard immediately!

Instio HotAlerts notify you straight away when you have received a low rating from a guest. We enable your staff members to track the feedback and tasks real-time.

  • Managers do not have to constantly monitor feedback
  • Manage guest unsatisfaction in real-time
  • Configure for more than one memebers
  • Alerts via SMS, Email or Mobile App

Our major focus is to increase the RevPAR and ADR

It is not possible to boost occupancy simply by discounting rooms. Similarly it is not possible to to increase the ADR but with low occupancy.

- Participate in our TripAdvisor Review Collection Program and increase review volume and freshnness

- Our Analytics engine will identify operational and service issue and help you overcome the same

- Through our Service Management module make it a habit to deliver the excellent service

- Increase revenue by increasing the referrals from your happy customers and through improved reviews

Discover how we can help you to increase revenue and profitability.

Find out how we can help your team to improve operational effeciency and deliver better experience. Increase the review volume and minimize negative reviews by offering a personalized service to your guests.

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