The Leading Digital Hotel Operations Platform
The cutting-edge digital platform helps your hotel operations with increased operational efficiency, enhanced customer experience, reduced cost and detailed analysis of operations data.
Digital and Text messaging platform to manage guest and staff service requests.
Connects with your systems - Instio GEM Platform connects to various systems that your hotel uses to push and pull room and guest info.
Streamline work orders - Route the work orders and guest requests to the right staff members in real-time via smartphones.
Analyze the work data - Analyze the collected work order data for real-time tracking, escalations and trend reporting
Connected Teams
Instio GEM connects all of your departments on a single mobile platform. Get visibility into what everyone is working on and make sure that your staff is clear on tasks and work orders. Our platform reduces paper and radio usage and provides insight into your trends.
Works on all smartphones - no need to download app
Real-time alerts and messages
Escalations and Notifications to Supervisors and Managers
Multi-lingual support (bi-directional translations)
Real-time Guest and Staff Communication
The Staff app provided helps each staff to understand the real requests or glitch requirements from staff or guests. Guests can now track the status and have real-time communication with staff members.
Manage and resolve guest and staff service request.
Automated Escalations and automated replies
Checklists and scheduling options
Manage response times for staff proactivity
Report various repeat issues within a particular period
Optimize Operations & Eliminate Wasteful Spend
Instio GEM Operations module automatically assigns the work order request to the right person at the right time. Eliminate the delays and unwanted time spent on walking between floors or different levels of communications. The platform identifies the right person on duty to the nearest point and assigns the work order.
Track the work order in real-time through Instio GEM platform. Rush rooms, DNDs, Special Requests, Work Orders are easily tracked and accounted for from inception to completion.
Benefits for Every Department
Guest Services
Improve Guest Engagement
Increase Guest satisfaction
Track daily tasks and information
Front Office
Communicate more efficiently
Understand each customer needs even before they reach your hotel
Engineering
Reduce downtime
Streamline Support process
Track preventive maintenance
Housekeeping
Simplify housekeeping activities
Avoid last minute rush
Manage rooms with ease
Management
Track asset status, operations & productivity
Data based decision making
Spot trends and patterns
Improved Staff Engagement
Using our platform encourages team-work and individual performance. Identify the training needs in real-time and create a system of continuous feedback and improvement.
The result is engaged employees who are committed to outstanding guest service.
Understand Real Maintenance Needs
Get a clear overview of your maintenance status and all outstanding and completed repairs. Track all scheduled maintenance requirements and plan ahead to save on costs. With the data platform you’re able to get ahead and identify trends affecting your bottom line
Staff Efficiency Savings
Decrease the time taken to communicate maintenance issues. Improve response time by as much as 60%.