Instio makes it easy to grow your hotel business by listening to voice of your customers
Our guest engagement platform enables you to listen and learn from your guests. Through metrics and insights, we help you leverage real-time, direct customer feedback to make your hotel more meaningful to your guests.
Ask your guests the right question at the right time through the right channel
We help guest-focused hospitality companies to collect real-time guest feedback and analyze the guest experience.
Track your guest experience with Net Promoter Score
Be alerted to low rated feedback
Take actions realtime and influence your word-of-mouth reach
Customizable guest questionnaires for each touch point in 20+ languages.
Capture Real-time Feedback from your Guests
Be customer centric, start listening! Collect feedback from guests automatically from various touch-points - check-in, during stay, check-out or post-checkout.
Automated feedback collection using SMS, Email, QR Code
Tablet based feedback collection during check-out
Measures not to overreach same guest many times
Automated feedback reminders
Collaborate with your employees to solve issues immediately
Solve customer issues in real-time by engaging with employees. Guest feedback can't be neglected and need several departments to work together to solve the same. You can record a detailed discussion through the Conversation threads, arranged chronologically to track all notes and replies from your colleagues.
Assign tasks to corresponding departments
Collaborate internally with other co-workers
Everyone can see, act and reply to your guests
Each key staff can learn what you do right and what is not working
Actionable Insights
Improve guest's experience before it is too late! See all of your results, anytime through our dashboard. Role based dashboard provide info at various levels of your organisation.
Instio HOT Alerts for negative reviews
Track the root causes for your guest complaints
Get daily, monthly reports with summaries
Analyze needs, wishes and wants of your guests
Engage with your guests
Let your guests guide your business. Your guests are doing you a great favour by providing you with feedback. It is now your turn to reciprocate.
Respond quickly to customer issues
Track the root causes for your guest complaints
Get daily, monthly reports with summaries
Analyze needs, wishes and wants of your guests
Instio HOTAlerts
Urgent needs to be heard immediately! Instio HotAlerts notify you straight away when you have received a low rating from a guest. We enable your staff members to track the feedback and tasks real-time.
Managers do not have to constantly monitor feedback
Manage guest unsatisfaction in real-time
Configure for more than one members
Alerts via SMS, Email or Mobile App